Því það er svo hollt að brosa...
Ég sá þetta á síðunni Not Always Right, sem vísar í að kúnninn hafi nú ekki alltaf rétt fyrir sér, og datt í hug að deila þessu.
For The Love Of God, Gestate
Music Retail | Vancouver, BC, Canada
Customer: “Hi, can I speak with [another employee] in the keyboards department?”
Me: “I’m afraid [another employee] is on maternity leave. Is there anything I can help you with?”
Customer: “Well, when is she coming back?”
Me: “Realistically, in about a year.”
Customer: “Well, can she hurry it up!?”
Me: “She’s… having a baby.”
Customer: “I know that! Just tell her to hurry it up!” *hangs up*
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Too Bad It Doesn’t Run On Stupidity
Car Dealership | Vancouver, BC, Canada
(This was before hybrid cars or electric cars were mainstream. A man called about his Lexus that just stopped working after a few days, so we had it towed back to the dealership.)
Customer: “I don’t know what happened; the car just stopped while I was driving, and almost caused an accident because of you people!”
Me: “OK, let’s take a look.”
(I couldn’t find any obvious issue, and all the free mechanics were giving the car a full once-over, trying to figure out the problem.)
Customer: “I spent tens of thousands on this car! How the he** can you sell anything that would crap out in 2 days?!”
(Just then I noticed the gas gauge was on ‘Empty’. I put a little gas in the engine and started it up.)
Customer: “What?! For that amount of money, with the technologies these days, you still need to use gas?!”
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Sometimes, Ignorance Really Is Bliss
Call Center | Montreal, Canada
(A customer has called to redeem the points earned on her credit card in exchange for return airfare from Montreal, Qc to Chicago, Illinois. I have just given her the flight departure and arrival times.)
Customer: “Why is the flight going there so short? You said it was a 90-minute flight.”
Me: “The times are given in their respective time zones. We are in the Eastern time zone, but Chicago is one hour behind us, and it’s in the Central time zone. The flight really is 90 minutes long, it just looks shorter due to the time difference.”
Customer: “Time…zones?”
Me: “Yes, we have five time zones: Maritimes, Eastern, Central, Mountain and Pacific Time. In your case, there is a one hour difference between each zone. If it is 11:00am here, it is only 10:00am in Chicago. So when your flight arrives in Chicago at 11:30am, that is Chicago time. In Montreal it will actually be 12:30pm, so the flight is an hour and a half.”
Customer: “Then why is the return flight so long? It’s like, an hour longer than the way there!”
Me: “Again, it is the difference between the time zones, only in reverse. It only looks as though the flight is longer but it’s also a 90 minute flight. It adds an hour on the return flight because you are coming back East.”
Customer: “I still don’t get it - the flight should be the same time in both directions. It’s 30 minutes to get there, but more than 2 hours to get back!”
(After 20 minutes of more explaining I give up.)
Me: “For the flight to Chicago, the wind is at your back, so the plane goes really fast. On the way back, it’s against the wind, and so the plane goes slower.”
Customer: “Oh! Well that makes much more sense. Thank you!”
Me: “I do my best. Have a good trip, ma’am.”
